Last Updated: April 13 2025
Loops Financials, Inc. ("Loops", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services ("Services").
1. Scope and Overview
This Privacy Policy applies to:
Users who create an account to send or receive payments via Loops.
Visitors to our website who may browse or inquire about our Services.
By using Loops, you agree to the practices described in this Privacy Policy. If you do not agree, do not use our Services.
2. Definitions
"Personal Data" means any information that identifies or can be used to identify an individual.
"User" refers to businesses, sole proprietors, or individuals using Loops Services.
"Customer" refers to any individual who makes a payment through a Loops payment link.
"Financial Partners" refers to banks, card networks, and licensed payment processors that we work with to offer our Services.
3. Information We Collect
3.1 Information You Provide
Name, email, phone number, business name.
Bank account and routing number.
Billing information.
Any other data submitted via support tickets, feedback forms, or during onboarding.
3.2 Automatically Collected Information
Device and browser type.
IP address.
Time spent on pages.
Cookies and tracking pixels. (See Cookie Policy.)
3.3 Information from Third Parties
Verification and risk assessment providers.
Financial Partners (e.g., acquiring banks).
Public sources (e.g., business registration databases).
4. How We Use Your Information
We use Personal Data to:
Provide and operate the Services.
Verify your identity and perform fraud checks.
Send service-related communications (e.g., confirmations, technical notices).
Respond to inquiries and support tickets.
Analyze trends and usage.
Improve our Services.
We may use aggregated or anonymized data for internal business purposes.
5. How We Share Your Information
We do not sell Personal Data. We may share it with:
Financial Partners to process transactions and conduct risk and compliance checks.
Service Providers (e.g., hosting, analytics, customer support) under contractual obligations.
Regulatory Authorities as required by law.
In Business Transfers, such as mergers or acquisitions.
With Your Consent, or when you direct us to share the data.
6. Data Retention
We retain your Personal Data:
As long as your account is active.
As needed to fulfill the purposes outlined in this policy.
As required by law (e.g., tax, anti-fraud, audit obligations).
7. Data Security
We implement physical, technical, and administrative measures to protect your Personal Data. However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
8. Your Rights
Depending on your jurisdiction, you may have rights including:
Access, correction, or deletion of your data.
Objection to processing.
Restriction of processing.
Data portability.
Withdrawal of consent (where processing is based on consent).
To exercise your rights, email privacy@loops.fi.
9. International Transfers
Your data may be stored and processed in the United States or other jurisdictions where we or our service providers operate. We implement safeguards to protect your data during international transfers.
10. Children’s Data
Loops is not intended for use by children under 13. We do not knowingly collect data from children.
11. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our site.
12. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at: privacy@loops.fi